Our Visitor & Guest Hospitality service creates a smooth, on-brand welcome across campuses and offices. Alongside front-of-house reception, concierge & wayfinding, event hosting, switchboard/helpdesk, porterage & room setup and mailroom & deliveries, we also operate coffee shops & café counters, manage food & drink vending and provide isolated guest Wi-Fi and guest badge issuance for secure, hassle-free visits.
Teams are DBS-checked, customer-service trained and coordinated with your access control, visitor management and FM workflows. We handle pre-registration with QR check-in, VIP hosting, accessibility support, lost property and student/guest enquiries-backed by KPIs for wait times, first-contact resolution, CSAT/NPS and SLA adherence. Café and vending operations are delivered to agreed brand standards with cashless/till options, hygiene compliance and proactive replenishment schedules.
Service overview
Focused on experience, efficiency and safety, our FOH and amenity teams integrate with security and FM to keep people moving and catered for-at receptions, libraries, labs, exam halls, residences, lecture theatres and office floors.
- Front-of-house reception & concierge: meet-and-greet, sign-in, badges, enquiries, wayfinding and campus tours.
- Visitor management: pre-registration, QR passes, photo capture, NDAs/permits and real-time host notifications.
- Events & open days: registration desks, hosting, queue management, speaker support and graduation logistics.
- Helpdesk & switchboard: call handling, service requests, room/desk bookings and escalations.
- Porterage & room setup: furniture moves, AV checks, exam layouts and turnarounds.
- Coffee shops & café counters: on-site barista bars or pop-ups, menu rotation, allergen signposting and cashless payment options.
- Food & drink vending: smart vending/micro-markets, replenishment, cleaning, error resolution and telemetry-led stock control.
- Guest badges & credentials: branded day passes, reusable visitor cards, lanyards and temporary RFID where required.
- Isolated guest Wi-Fi: simple captive-portal access segmented from core networks, with time-limited credentials and audit logging.
- Integration & reporting: access control, desk/room booking, parking/ANPR, payment systems, dashboards and KPI packs.
DBS-checked, customer-service trained teams
Guest badges & isolated visitor Wi-Fi
On-site cafés, pop-ups & smart vending
Experience that welcomes
We combine warm hospitality with procedural rigour. Scripted greetings, clear escalation paths and real-time comms keep receptions calm and secure-while on-site cafés, vending and segmented guest Wi-Fi enhance convenience without compromising your network or access control policies.
- Service playbooks for enquiries, exceptions and emergencies.
- Consistent tone of voice, brand standards and allergen signage.
Guest badging & Wi-Fi controls with audit trails
How our visitor & guest hospitality works
1
Discover & design
We map arrival journeys, brand cues and risk points; agree scripts, SLAs and reporting; and define integrations with access control, visitor systems, payment platforms and guest Wi-Fi.
2
Mobilise & train
We recruit and DBS-check staff, deliver site inductions and hospitality training, configure badging and Wi-Fi, set up café/vending operations and run rehearsals for peaks such as open days and conferences.
3
Operate & improve
Dashboards track footfall, wait times, sales and satisfaction. We review feedback, mystery-shop service and fine-tune staffing, menus, replenishment and scripts across receptions, cafés and event venues.
Frequently asked questions
Front-of-house reception, concierge & wayfinding, event hosting/registration, helpdesk & switchboard, porterage & room setup, mailroom & deliveries-plus on-site coffee shops/café counters, food & drink vending, guest badge issuance and isolated guest Wi-Fi integrated with campus security and FM.
Yes-our team prints branded day passes and temporary RFID where needed, with photo capture and host notification. Guest Wi-Fi uses a segmented network or captive portal, with time-limited access and audit logging, keeping your core systems and data separate.
We operate café counters or pop-ups with cashless payments, barista service, menu rotation and clear allergen information. Vending/micro-markets are maintained and replenished to a schedule, with telemetry where available for stock control and rapid fault resolution.
All team members are DBS-checked and trained in customer service, conflict de-escalation, equality & diversity, accessibility awareness, data protection and safeguarding relevant to education and office environments.
